About Glad Infotech in H.No, 2/18 Rajput Bhavan, Ordali Bazar, Nr. Mahaveer Mandir Road., Varanasi

Welcome to Glad InfoTech. We specialize in Customized Solutions & Development in the fields of System troubleshooting, Computer and Network security, Data Backup, AMC, Software Solutions, Web Based Solutions, Inventory Management Solutions, Web Based Application Development, Website Designing Solutions, Dynamic Website Solutions, Search Engine Optimization (SEO), Web Hosting Solutions & Domain registration. We have successfully developed and implemented software solutions and web based solutions for small, medium and large scale company like Schools, collages, Hotels, and many more.
IT service management (ITSM)refers to the implementation and management of quality Information Technology services. IT service management is performed by IT service providers through people, process and information technology. IT services Providers can no longer afford to focus on technology and their internal organization they now have to consider the quality of the services they provide and focus on the relationship with customers. IT service management in the broader sense overlaps with the disciplines of (BSM) Business Service Managementand IT portfolio management, especially in the area of IT planning and financial control. A BSM approach can be used to understand the impact of business needs on IT Services and infrastructure, helping in the process of planning to ensure the portfolio of Business Services and IT Services aim to support these changing needs and objectives. This approach also helps to understand how technology, including incidents, changes and new developments, impact the business and customers.

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