About LifeLine in LifeLine, Bagdogra, District Darjeeling, Siliguri

MISSION AND VISION

Lifeline, established in 1994 has envisioned to be the provider of choice for health care and to be an important source of services catering to the needs of healthcare of the region. At LifeLine we recognize the value of every individual's need to an affordable healthcare and are guided by our commitment to excellence and leadership. We demonstrate this by:
* Providing exemplary physical, emotional and spiritual care for each of our patients and their families
* Balancing the continued commitment to the care of the poor and those most in need with the provision of highly specialized services to a broader community in terms of subsidised health packages and free health check- up camps.
* Building a work environment where each person is valued, respected and has an opportunity for personal and professional growth
* Advancing excellence in health services education
* A collaborative team focussed on you and your healthcare needs. LifeLine is regarded as a benchmark in the healtcare sector in the Siliguri Metropolitan Area due to our patient commitment. We also aim to strengthen our position as a professional organisation in the region.
* Our continual quest to improve results and our ongoing commitment to technological innovation is supported by continuous employee training to empower our staff and create a highly professional workforce.
* Fostering a culture of discovery in all of our activities and supporting exemplary health sciences research
* Strengthening our relationships with universities, medical colleges, other hospitals, agencies and our community
* Demonstrating social responsibility through the just use of our resources. The commitment of our staff, physicians, volunteers, community partners and friends to our mission permits us to maintain a quality of presence and tradition of caring, which are the hallmarks of LifeLine.

VALUES
Customer Orientation. People are at the heart of everything that we do at LifeLine. Our staff work to satisfy and fully cover the needs of every patient, solve their problems, and fully meet their expectations.
Quality Orientation. We aim to achieve excellence through quality in everything our team does. Our professional performance reflects our staff’s commitment to efficiency, dedication and quality and our strict compliance with all regulations and standards established to provide the highest quality of service.
Initiative and continuous improvement. Our healthcare units are staffed by professionals with a passion for achievement and teamwork, thereby continually generating new ideas and suggestions for improvement. A positive attitude towards change and the ongoing renewal of processes and technologies enable us to improve the efficiency of our work and the services we deliver.
Commitment. Engagement, respect, ethical conduct and humane treatment are the key principles of the staff who are associated with LifeLine. Through our work we adopt, uphold and promote these values, with the wellbeing of our patients being of the utmost importance.