About Kapston Facilities Management in #1-98/9/3/23, Plot No.12E, Jai Hind Colony, Madhapur, Hyderabad

Customer Focus & Orientation
The first and perhaps most important task in designing a customer satisfaction system is, impressing the principles of effective customer service and the importance of them upon employees. From top management to the newest entry-level worker, principles of effective customer service include;

Anticipating clients’ needs and wants and taking initiatives towards achieving them.

Under-promising, over-delivering and exceeding customers’ expectations whenever possible

Performing work the correct way the first time
We continuously monitor and measure the following parameters:

Customer satisfaction

Effectiveness of communication

Reliability

Professional approach

Responsiveness to problems

Competency of staff

Satisfactory working conditions
Management Information Systems:
To ensure that our clients remain on the same lines as we do and to keep upgrading our standards, we provide MIS to our client on monthly basis.
Following reports are generated and shared with clients on regular basis:

Site Specific Reports such as DMR, WMR, MMR.

Report on Manpower Training and deployment schedules.

Consumption Reports on Chemicals, Consumables and Toiletries.’

Action plan reports on Correction, Preventive measures
Vision:
To be a world-class provider of facility management services, renowned for its great people, our great service and great results.
Mission:
KFM is committed and dedicated to consistently deliver high standards of facility management services in the most efficient way, and to make our valuable customers satisfied.
Core Values
Honesty, Reliability and Integrity
We trust ethical and professional standards at all times and all our relationships are based on honesty, loyalty, respect, courteousness and commitment to open dialogue and transparency
Quality Driven
We are passionate about rendering high quality services to all our facilities. We have a passion for success, and learn from our experiences and develop innovative ideas, and practices that help us to improve further and lead the market segment
Teamwork Approach
We believe “United, we stand; Divided, we fall”. Though we encourage individual ownership, yet work as a team. We value the expertise, individuality and contribution of all our employees working in support of each other and readily share good practice to reach our goals.
Optimism

We take a positive approach to the opportunities and challenges we face. We believe in can-do approach in solving any issue that might crop up in a facility.
Guiding Principles

Safety, Health & Environment First

Delivering for Client & Customers

Developing our People & Valuing Diversity

Profitable Growth

Constant Focus on Performance, Efficiency & Effectiveness